Minimum period
This agreement is subject to a minimum period of 12 months from the date services are made available unless specified on the front of this agreement or agreed by us in writing. Any additional lines or services are subject to the same minimum period commencing on the date those services are activated
You may cancel this agreement by giving 30 days notice in writing after the expiry of the minimum period. You may be required to pay a disconnection or transfer fee.
If you terminate this agreement before the expiry of the minimum period you are liable to pay all charges relating to the minimum period
Use of service
We shall provide the services under this agreement with reasonable skill and care; however, we cannot guarantee that any of the communication services we provide will be free of faults or interruptions. If you experience a fault or disruption you should report this to our customer services team
If you are a fixed line access customer and use an alternative provider for some or all of your outgoing calls we may, at our discretion: i) bar your use of indirect access codes, or; ii) charge you a higher fee for your use of the line rental service, or; iii) disconnect the line rental service
Charges and payment
You must pay all charges detailed within your monthly bill within 14 days by direct debit unless otherwise agreed by us in writing. If you do not pay by direct debit we may charge you an administration fee
If you do not pay any invoice by the due date we may at our discretion, do one or more of the following: i) make a charge for late payment; ii) charge interest on the full amount outstanding or; iii) suspend/disconnect the service(s). Reconnection following suspension or disconnection may be subject to an additional administration fee
A summary of your charges are listed on the agreement overleaf. Full details of charges not specified on this agreement are available on request from our customer services team.
Any calls purposely routed over BT’s wholesale service may subject to alternative rates not included in this agreement
We may require you to pay a deposit
Your responsibilities
We may terminate this agreement if you
You must ensure that anyone who uses the communication services we provide does so in accordance with this agreement, any statutory or regulatory obligations and any other instructions we give you from time to time.
You must not use or allow any other(s) to use any of the services for any improper, immoral or unlawful purpose.
